Customer Service

Membership & Billing

• How do I update my credit card?
• How do I cancel my membership?
• How do I change my subscription type?
• Can I use PayPal to pay for Helix Studios?
• How do I update my Helix Studios account information?
• What company will I be billed by?

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Account

• I forgot my Helix Studios username or password.
• I can't sign in to HelixStudios.com
• I tried to sign in but it says “no account exists”.
• I Cannot Access The Website
• Helix Cams Problems

Technical Support

• When I try to log on to helixstudios.com I get a message that I am blocked
• Can I access the website with a VPN connection?
• How to watch the videos
• Choppy video that starts and stops
• How do I download a video to my Apple tablet or mobile device?
• Cannot download videos with Internet Explorer

Roku

• How do I watch videos on Roku?

General

• Website Requirements
• Contact Support
• Join by mail
• How can i join your site anonymously?
• How often are new videos released?
• Can I download the videos?

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